AI-powered Contact Centers – built for life sciences
HCPs, patients and consumers inhabit an increasingly digital-first, self-service world. IQVIA keeps you on top of their evolving channel preferences with a system seamlessly integrating digital and human interfaces, using AI/NLP and conversational AI technology. AI-powered agents work in tandem with skilled human agents to more rapidly and flexibly handle inquiries, adverse events and quality complaints, maximize global coverage, personalize engagements and improve customer service. Additionally it affords you almost infinite scalability and real-time, actionable insights.